NOTE: Kindly wait for our customer service to contact you after the order sent. In order to ACCEPT your orders, we need to make sure all details are comply with our company terms.
Our customer service will contact you in working hours as soon as possible for further proceed.
- Once consumer place and paid for the order consider agree and understand the engraving agreement. Only 95% of the payment can be refund for any cancel or withdraw order, label removed bottle consider sold unable to refund,consumer have to pay for the delivery fees.
- Except the bottle's self defect, please allow 1% loss or defect that is non-refundable and non-changeable. Customized goods are not the so-called 7 days inspection period.
- Original bottle from major manufacturers, are all non-crystal glass. Mass production always content some minor abrasions waterlines and bubbles during the production. 1% of blemishes on the bottle are consider normal.
- Once consumer place and paid for the order consider agree and understand the engraving agreement. Obera Malaysia reserve the right to modify/change/ the contents of the contract.
*Delivery: We will be contact you via email to inform you total order amount and the shipping fees based on the recipient's address