- Once consumer place and paid for the order consider agree and understand the engraving agreement. Only 95% of the payment can be refund for any cancel or withdraw order, label removed bottle consider sold unable to refund,consumer have to pay for the delivery fees.
- Except the bottle's self defect, please allow 1% loss or defect that is non-refundable and non-changeable. Customized goods are not the so-called 7 days inspection period.
- Original bottle from major manufacturers, are all non-crystal glass. Mass production always content some minor abrasions waterlines and bubbles during the production. 1% of blemishes on the bottle are consider normal.
- Once consumer place and paid for the order consider agree and understand the engraving agreement. Obera Malaysia reserve the right to modify/change/ the contents of the contract.
Remark: Please take note that this service DO NOT provide design preview service, kindly double check your content/ spelling before you submit the order. We DO NOT bear any responsible for any typo mistake after engraving. Our company will send a email of the engraving content as a proof of responsibility, we will help to amend any mistakes found before engraving work start , Thank you!! Kindly send us a WORD file if you need any special symbols/characters to avoid incorrect displaying.